Enable Capitec Pay to continue processing Capitec Transactions
Identified - Dear Merchant,

Capitec recently launched Capitec Pay, enabling customers to checkout quickly and securely through the Capitec app. This replaces the Capitec Bank option on our EFT solutions.

To continue processing Capitec payments, please reach out to us via support@peachpayments.com or your Peach Payments account manager to have this exciting new payment method enabled on your account.
Apr 01, 2023 - 00:00 SAST

About This Site

Welcome to Peach Payment's real-time and historical data on system performance, which includes payment processing performance.
Kindly note that we will only send notifications for incidents that have been verified (internally or with a partner or third party) therefore time needs to allow for this verification to occur, which may result in a delay in updating.

Uptime over the past 90 days. View historical uptime.
Peach card processing platform Operational
90 days ago
100.0 % uptime
Today
Checkout Operational
90 days ago
99.99 % uptime
Today
Plugins and Platforms Operational
90 days ago
99.99 % uptime
Today
Magento Operational
90 days ago
100.0 % uptime
Today
WooCommerce Operational
90 days ago
100.0 % uptime
Today
PaySafe Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
99.99 % uptime
Today
Payment API Operational
90 days ago
100.0 % uptime
Today
Wix Operational
90 days ago
100.0 % uptime
Today
Payment Links Operational
90 days ago
100.0 % uptime
Today
PaySafe Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Console
Operational
90 days ago
100.0 % uptime
Today
Card portal (BIP)
Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Freshdesk Peach Payments Support email Operational
90 days ago
100.0 % uptime
Today
Dashboard - Peach Payments Operational
90 days ago
100.0 % uptime
Today
Third-party Platforms
Operational
90 days ago
99.98 % uptime
Today
1Voucher Operational
A+ Operational
Absa card acquiring
Operational
ApplePay Operational
Capitec Pay Operational
90 days ago
99.87 % uptime
Today
EFT Secure Operational
Equity Bank Kenya Operational
90 days ago
100.0 % uptime
Today
Debit Orders Operational
90 days ago
100.0 % uptime
Today
FNB card acquiring Operational
I&M Bank Acquiring - Kenya Operational
90 days ago
100.0 % uptime
Today
Instant EFT by Peach Payments Operational
90 days ago
100.0 % uptime
Today
Issuing systems for Card processing
Operational
Peach card acquiring Operational
Nedbank card acquiring Operational
Scan to Pay (Masterpass) Operational
MCB Bank Mauritius Operational
90 days ago
100.0 % uptime
Today
Mobicred Operational
MPESA Operational
Payflex Operational
90 days ago
100.0 % uptime
Today
PayPal Operational
90 days ago
100.0 % uptime
Today
Payouts Operational
90 days ago
100.0 % uptime
Today
Planet Payments Multi Currency Payments Operational
90 days ago
100.0 % uptime
Today
Tyme bank card Operational
90 days ago
100.0 % uptime
Today
FinChoice Operational
90 days ago
100.0 % uptime
Today
Peach Payments Plugin or API Update Notifications
Operational
90 days ago
100.0 % uptime
Today
Peach WooCommerce Plugin Update
Operational
Peach Magento Plugin Update
Operational
Peach Copy and Pay API
Operational
Peach Server to Server API
Operational
Peach Mobile SDK Updates and Changes
Operational
Peach NopCommerce Plugin Updates
Operational
Peach OpenCart Plugin Updates
Operational
Peach Shopify Plugin Updates
Operational
Peach Custom Host Checkout Redirect API Updates
Operational
Peach Wix Plugin Updates
Operational
PaySafe Update
Operational
Payments API Custom Integration Update Operational
90 days ago
100.0 % uptime
Today
MSDK Updates Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Planned system update Oct 10, 2023 04:00-06:00 SAST
Updated: Planned system update

We will be updating the Peach Payments platform from:
Cancelled date:
Tuesday 3 October, 04h00 - 06h00 SAST
Moved to New Date:
Live cutover: Tuesday 10 October, 04h00 - 06h00 SAST
No downtime is expected.

If you have any questions or concerns, please contact support@peachpayments.com or your account manager.
Posted on Sep 20, 2023 - 10:42 SAST
Past Incidents
Oct 3, 2023

No incidents reported today.

Oct 2, 2023
Checkout unavailable on Shopify
Resolved - The issue has been resolved. Customers can now checkout on Shopify.

We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.
Oct 2, 10:50 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 10:33 SAST
Update - We are continuing to investigate this issue.
Oct 2, 10:22 SAST
Investigating - Checkout unavailable on Shopify

We are currently experiencing an issue where customers cannot checkout on Shopify.

Our team is investigating the issue and working to resolve it as soon as possible.

We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.
Oct 2, 10:15 SAST
Oct 1, 2023
Aplus store cards
Resolved - This incident has been resolved.
Oct 1, 22:47 SAST
Update - We are continuing to work on a fix for this issue.
Oct 1, 22:47 SAST
Update - We are continuing to work on a fix for this issue.
Oct 1, 21:44 SAST
Update - We are continuing to work on a fix for this issue.
Oct 1, 21:43 SAST
Identified - The issue has been identified and a fix is being implemented.
Oct 1, 21:43 SAST
Investigating - We are currently experiencing issues with processing A+ Card transactions. We are currently working with the A+ Team to resolve the issue.

If you have any questions or concerns, please contact support@peachpayments.com or your account manager.
Oct 1, 17:49 SAST
Capitec Pay - Capitec App degraded performance
Resolved - CapitecPay
Good afternoon,
All services are back to normal. We'll keep monitoring closely.

If you have any questions or concerns, please contact support@peachpayments.com or your account manager.
Oct 1, 18:23 SAST
Identified - Update: We are busy restarting Capitec Pay databases after which the issues should be resolved.
This restart might cause some downtime.
Oct 1, 17:41 SAST
Investigating - CapitecPay
Good afternoon,

We are seeing an increase in payment errors for Capitec Pay.
The team is looking into this and we'll provide feedback as soon as possible.

The impact is intermittent at this stage.
Priority 2 - High

If you have any questions or concerns, please contact support@peachpayments.com or your account manager.
Oct 1, 16:17 SAST
Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023
Capitec - intermittent performance - Failures at 3D secure
Resolved - This incident has been resolved.
Sep 27, 22:55 SAST
Investigating - A problem with Capitec has been identified. We have notified Capitec.
This is happening during the authentication within the Capitec App.

Thank you for your continued support.
If you have any questions, please reach out to our support team to assist - support@peachpayments.com or reach out to your Peach Payments account manager.
Sep 27, 21:08 SAST
Sep 26, 2023
1voucher intermittent performance
Resolved - 1voucher team:
Flash team has identified and resolved the issue causing timeout errors affecting all transactions. We apologise for any inconvenience caused to you and your customers.

Thank you for your continued support.
If you have any questions, please reach out to our support team to assist - support@peachpayments.com or reach out to your Peach Payments account manager.
Sep 26, 15:24 SAST
Investigating - 1voucher team: Please note that Flash is currently experiencing unexpected errors from our API Manager affecting all products and services.

Our expected downtime to resolve is 2-4hrs.

During this time, you may receive timeout errors and failed transactions. Our Tech team is currently investigating the issue and will advise in the next 2hrs with further communication.

Thank you for your continued support.
If you have any questions, please reach out to our support team to assist - support@peachpayments.com or reach out to your Peach Payments account manager.
Sep 26, 12:21 SAST
Capitec Pay - intermittent performance
Resolved - CapitecPay: Downtime on the App

Services are restored, and we will keep monitoring.

Our sincerest apologies for any inconvenience caused.
Thank you for your continued support.
If you have any questions, please reach out to our support team to assist - support@peachpayments.com or reach out to your Peach Payments account manager.
Sep 26, 12:19 SAST
Investigating - CapitecPay: Downtime on the App


Downtime on App Tuesday 26th September 8h22am start time - 8h39am end time.

Services are restored, and we will keep monitoring.


Our sincerest apologies for any inconvenience caused.

Thank you for your continued support.
If you have any questions, please reach out to our support team to assist - support@peachpayments.com or reach out to your Peach Payments account manager.
Sep 26, 09:44 SAST
Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023
EFTSecure scheduled maintenance
Completed - The scheduled maintenance has been completed.
Sep 21, 23:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:01 SAST
Scheduled - EFTSecure scheduled maintenance:
Dear Esteemed EFTSecure Client,

We wish to notify you of an upcoming scheduled maintenance on Thursday, September 21st, at 10 PM which should be finished by 11 PM.

Please be advised that all our services will be affected during this period.

We apologize for any inconvenience this may pose and appreciate your understanding.

Thank you for your continued support.
If you have any questions, please reach out to our support team to assist - support@peachpayments.com or reach out to your Peach Payments account manager.
Sep 18, 13:20 SAST
Standard Bank - intermittent performance
Resolved - This incident has been resolved.
Sep 21, 13:59 SAST
Investigating - Standard Bank - intermittent performance - we are seeing intermittent performance of Standard bank customers.
We have reached out to Standard bank to notify.
Sep 21, 13:04 SAST
Nedbank acquiring
Postmortem - Read details
Sep 28, 08:44 SAST
Resolved - This incident has been resolved.
Sep 21, 00:50 SAST
Update - We are continuing to monitor for any further issues.
Sep 20, 23:49 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 23:48 SAST
Update - Nedbank teams are currently in Triage and working on the issue. Peach engineers are providing support to the Nedbank teams to speed up identifying.
Sep 20, 20:31 SAST
Investigating - We are currently investigating this issue.
Sep 20, 19:09 SAST
Sep 20, 2023
Sep 19, 2023

No incidents reported.

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