Investigating - Please note, we are currently seeing a spike in mpesa transaction failures.

Our team is investigating and we will provide updates as they become available.

Please reach out to support@peachpayments.com with any questions or concerns.

May 17, 2024 - 16:36 SAST
Investigating - We are seeing iOS/Safari issues where Nedbank Direct EFT is not loading in i-frames - we are working with our Nedbank partners to remedy this problem as soon as possible
Mar 14, 2024 - 10:47 SAST
Identified - Dear Merchant,

Capitec recently launched Capitec Pay, enabling customers to checkout quickly and securely through the Capitec app. This replaces the Capitec Bank option on our EFT solutions.

To continue processing Capitec payments, please reach out to us via support@peachpayments.com or your Peach Payments account manager to have this exciting new payment method enabled on your account.

Apr 01, 2023 - 00:00 SAST

About This Site

Welcome to Peach Payment's real-time and historical data on system performance, which includes payment processing performance.
Kindly note that we will only send notifications for incidents that have been verified (internally or with a partner or third party) therefore time needs to allow for this verification to occur, which may result in a delay in updating.

Peach card processing platform Operational
90 days ago
99.71 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Plugins and Platforms Operational
90 days ago
100.0 % uptime
Today
Magento Operational
90 days ago
100.0 % uptime
Today
WooCommerce Operational
90 days ago
100.0 % uptime
Today
PaySafe Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Payment API Operational
90 days ago
100.0 % uptime
Today
Wix Operational
90 days ago
100.0 % uptime
Today
Payment Links Operational
90 days ago
100.0 % uptime
Today
PaySafe Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Console ? Operational
90 days ago
100.0 % uptime
Today
Card portal (BIP) ? Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Freshdesk Peach Payments Support email Operational
90 days ago
100.0 % uptime
Today
Dashboard - Peach Payments Operational
90 days ago
100.0 % uptime
Today
Third-party Platforms ? Degraded Performance
90 days ago
99.98 % uptime
Today
1Voucher Operational
A+ Operational
Absa card acquiring ? Operational
ApplePay Operational
Capitec Pay Operational
90 days ago
99.8 % uptime
Today
EFT Secure Operational
Equity Bank Kenya Operational
90 days ago
100.0 % uptime
Today
Debit Orders Operational
90 days ago
100.0 % uptime
Today
FNB card acquiring Operational
I&M Bank Acquiring - Kenya Operational
90 days ago
100.0 % uptime
Today
Instant EFT by Peach Payments Operational
90 days ago
100.0 % uptime
Today
Issuing systems for Card processing ? Operational
Peach card acquiring Operational
Nedbank card acquiring Operational
Scan to Pay (Masterpass) Operational
MCB Bank Mauritius Operational
90 days ago
100.0 % uptime
Today
Mobicred Operational
MPESA Degraded Performance
Payflex Operational
90 days ago
100.0 % uptime
Today
PayPal Operational
90 days ago
100.0 % uptime
Today
Payouts Operational
90 days ago
100.0 % uptime
Today
Planet Payments Multi Currency Payments Operational
90 days ago
100.0 % uptime
Today
Tyme bank card Operational
90 days ago
100.0 % uptime
Today
FinChoice Operational
90 days ago
100.0 % uptime
Today
Nedbank Direct EFT Degraded Performance
90 days ago
100.0 % uptime
Today
Peach Payments Plugin or API Update Notifications ? Operational
90 days ago
100.0 % uptime
Today
Peach WooCommerce Plugin Update ? Operational
Peach Magento Plugin Update ? Operational
Peach Copy and Pay API ? Operational
Peach Server to Server API ? Operational
Peach Mobile SDK Updates and Changes ? Operational
Peach NopCommerce Plugin Updates ? Operational
Peach OpenCart Plugin Updates ? Operational
Peach Shopify Plugin Updates ? Operational
Peach Custom Host Checkout Redirect API Updates ? Operational
Peach Wix Plugin Updates ? Operational
PaySafe Update ? Operational
Payments API Custom Integration Update Operational
90 days ago
100.0 % uptime
Today
MSDK Updates Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 23, 2024

No incidents reported today.

May 22, 2024
Completed - The scheduled maintenance has been completed.
May 22, 05:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 01:00 SAST
Scheduled - Please note that 1Voucher has planned maintenance that may affect their systems. There will be scheduled downtime [22 May 2024, [01:00 - 05:00].

During this time, you may experience intermittent downtime.

Please reach out to support@peachpayments.com with any questions or concerns.

May 20, 10:09 SAST
Completed - The scheduled maintenance has been completed.
May 22, 02:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 01:00 SAST
Scheduled - Capitec are planning maintenance on their App.
Intermittent downtime on the 22ndof May from 01:00 am – 02:30 am.

Here is what we know so far:
Impacted systems - All Capitec Pay Transactions will be affected as well as Core banking on Retail Bank’s side, Internet Banking, App and USSD.
Total or Intermittent - It might be intermittent, but plan for total.
Impact on the client - The clients will not be able to log into the App to approve the transaction.

Please reach out to support@peachpayments.com with any questions or concerns.

May 21, 16:10 SAST
May 21, 2024
Completed - The scheduled maintenance has been completed.
May 21, 02:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 01:00 SAST
Scheduled - This is to inform you about an upcoming Capitec Pay deployment impacting the production environment. Even though we only expect 5 minutes of intermittent downtime, we would like to give you a heads-up if you start seeing an increase in latency.

Deployment Details:

Deployment Date: Tuesday 21st of May 2024
Deployment Time: From 1:00 am -1:30 am, we only expect 5 minutes of intermittent downtime during this period.

Please reach out to support@peachpayments.com with any questions or concerns.

May 20, 14:34 SAST
May 20, 2024
Resolved - Please note, that a fix has been implemented and this issue has now been resolved. Thank you for your patience and understanding.

If you have any questions, please contact us via support@peachpayments.com or reach out to your account manager.

May 20, 23:25 SAST
Investigating - Regrettably, the issue persists despite the fix implemented. Our team is currently formulating the next course of action and will promptly share the details with you. Thank you for your patience.

If you have any questions, please contact us via support@peachpayments.com or reach out to your account manager.

May 20, 20:07 SAST
Identified - Please note, that the issue has been identified and a fix is currently in progress.

This should take approximately 30 minutes to complete. We will provide another update shortly.

If you have any questions, please contact us via support@peachpayments.com or reach out to your account manager.

May 20, 19:23 SAST
Update - We are continuing to investigate this issue.
May 20, 18:25 SAST
Investigating - Our teams are mobilizing and initiating an investigation into the issue. We will provide additional information as soon as it becomes available. Thank you for your patience and understanding.

Investigating — May 20, 2024 05:53 PM South Africa Standard Time -The Peach Payments teams are presently in the process of triaging the issue.
Customers may encounter HTTP response errors, which include but are not limited to 200.300.404 and 200.300.406

If you have any questions, please contact us via support@peachpayments.com or reach out to your account manager.

May 20, 18:24 SAST
May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
Completed - This maintenance will no longer be taking place over the weekend.

The revised date will be communicated as soonest.

Please reach out to support@peachpayments.com with any questions or concerns.

May 17, 15:53 SAST
Scheduled - This is to inform you about an upcoming Capitec Pay deployment impacting the production environment. Even though we only expect 5 minutes of intermittent downtime, we would like to give you a heads-up if you start seeing an increase in latency.

Deployment Details:

Deployment Date: Saturday 18th of May 2024
Deployment Time: From 1:00 am -1:30 am, we only expect 5 minutes of intermittent downtime during this period.

Please reach out to support@peachpayments.com with any questions or concenrs.

May 17, 11:30 SAST
Resolved - This incident has been resolved.
May 17, 14:21 SAST
Investigating - Please note that there is currently downtime on bankserv affecting 3DSecure transactions.

The Bankserv team is currently investigating and we will provide updates as they become available.

Please reach out to support@peachpayments.com with any questions or concerns.

May 17, 13:07 SAST
May 16, 2024
Resolved - This incident has been resolved.
May 16, 10:01 SAST
Update - We are continuing to investigate this issue.
May 14, 10:00 SAST
Investigating - Please Note: ABSA Bank is currently experiencing intermittent server issues on their banking portal. This is affecting OTP's being delivered for authentication and in-app authentication.

Please reach out to support@peachpayments.com with any questions or concerns.

May 14, 08:27 SAST
Completed - The scheduled maintenance has been completed.
May 16, 02:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 01:00 SAST
Scheduled - Please note, Capitec will be performing maintenance on their app on 16th May from 1:00am - 2:30am

Here is what we know so far:
Impacted systems - All Capitec Pay Transactions will be affected as well as Core banking on Retail Bank’s side, Internet Banking, App and USSD.
Total or Intermittent - It might be intermittent, but plan for total.
Impact on the client - The clients will not be able to log into the App to approve the transaction.

Please reach out to support@peachpayments.com with any questions or concerns.

May 15, 16:22 SAST
May 15, 2024
Completed - The scheduled maintenance has been completed.
May 15, 05:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 01:00 SAST
Scheduled - Please note that 1Voucher has planned maintenance that may affect their systems. There will be schedule downtime [15 May 2024, [01:00 - 05:00].

During this time, you may experience intermittent downtime.

Please reach out to support@peachpayments.com with any questions or concerns.

May 13, 13:28 SAST
May 14, 2024
May 13, 2024
Resolved - This incident has been resolved.
May 13, 13:32 SAST
Investigating - Please note we have noted a drop in conversion rate on Capitec Pay.

This is due to an intermittent issue affecting iOS clients who make use of the Capitec App. The team is busy working on a fix that they plan on deploying later this evening.

Update: the fix did not have the desired affect and this issue is still ongoing. We will provide further updates as they become available.

Please reach out to support@peachpayments.com with any questions or concerns.

May 8, 16:10 SAST
Resolved - This incident has been resolved.
May 13, 10:10 SAST
Investigating - Please note we are currently seeing intermittent communication errors on ABSA card processing.

Transactions are failing with:
900.100.700 (error on the external service provider)
900.100.300 (timeout, uncertain result)
900.100.100 (unexpected communication error with connector/acquirer)

We are investigating and will provide updates as they become available.

Please reach out to support@peachpayments.com with any questions or concerns.

May 13, 08:32 SAST
May 12, 2024
Completed - The scheduled maintenance has been completed.
May 12, 06:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 00:00 SAST
Scheduled - Please take note: BankservAfrica 3DS/CNP license renewal upgrade

Please note BankservAfrica will be conducting maintenance changes will run and complete as follows:
Change Window
12th May 00:00 - 06:00AM

Justification
NCH-369528 3 BankservAfrica Compliance 3D - Secure ACS license renewal as it expires on 31 May
NCH-369525 3 BankservAfrica Compliance 3D - Secure MPI license renewal as it expires on 31 May

Downtime will be noted and impact can be experienced as BankservAfrica will implement changes to both sites within maintenance window with complete downtime to CNP 3DS services.

Please reach out to support@peachpayments.com with any questions or concerns.

May 10, 16:06 SAST
Completed - The scheduled maintenance has been completed.
May 12, 02:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 01:00 SAST
Scheduled - Please note the capitec App will be under maintenance on the 12th of May from 01:00 am – 02:00 am.

Here is what we know so far:
Impacted systems - All Capitec Pay Transactions will be affected as well as Core banking on Retail Bank’s side, Internet Banking, App and USSD.
Total or Intermittent - It might be intermittent, but plan for total.
Impact on the client - The clients will not be able to log into the App to approve the transaction.

Please reach out to support@peachpayments.com with any questions or concerns.

May 10, 16:28 SAST
May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024
Resolved - This incident has been resolved.
May 9, 09:28 SAST
Investigating - Please note, that we are currently experiencing issues with the Peach Xero integration. Customers are getting an error when trying to pay via a Xero link.

Our team is currently investigating and we will provide updates as they become available.

Please reach out to support@peachpayments.com with any questions or concerns.

May 8, 14:21 SAST