Enable Capitec Pay to continue processing Capitec Transactions
Identified - Dear Merchant,

Capitec recently launched Capitec Pay, enabling customers to checkout quickly and securely through the Capitec app. This replaces the Capitec Bank option on our EFT solutions.

To continue processing Capitec payments, please reach out to us via support@peachpayments.com or your Peach Payments account manager to have this exciting new payment method enabled on your account.
Apr 01, 2023 - 00:00 SAST

About This Site

Welcome to Peach Payment's real-time and historical data on system performance, which includes payment processing performance.
Kindly note that we will only send notifications for incidents that have been verified (internally or with a partner or third party) therefore time needs to allow for this verification to occur, which may result in a delay in updating.

Uptime over the past 90 days. View historical uptime.
Peach card processing platform Operational
90 days ago
100.0 % uptime
Today
Checkout Operational
90 days ago
99.99 % uptime
Today
Plugins and Platforms Operational
90 days ago
99.99 % uptime
Today
Magento Operational
90 days ago
100.0 % uptime
Today
WooCommerce Operational
90 days ago
100.0 % uptime
Today
PaySafe Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
99.99 % uptime
Today
Payment API Operational
90 days ago
100.0 % uptime
Today
Wix Operational
90 days ago
100.0 % uptime
Today
Payment Links Operational
90 days ago
100.0 % uptime
Today
PaySafe Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Console ? Operational
90 days ago
100.0 % uptime
Today
Card portal (BIP) ? Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Freshdesk Peach Payments Support email Operational
90 days ago
100.0 % uptime
Today
Dashboard - Peach Payments Operational
90 days ago
100.0 % uptime
Today
Third-party Platforms ? Operational
90 days ago
99.98 % uptime
Today
1Voucher Operational
A+ Operational
Absa card acquiring ? Operational
ApplePay Operational
Capitec Pay Operational
90 days ago
99.81 % uptime
Today
EFT Secure Operational
Equity Bank Kenya Operational
90 days ago
100.0 % uptime
Today
Debit Orders Operational
90 days ago
100.0 % uptime
Today
FNB card acquiring Operational
I&M Bank Acquiring - Kenya Operational
90 days ago
100.0 % uptime
Today
Instant EFT by Peach Payments Operational
90 days ago
100.0 % uptime
Today
Issuing systems for Card processing ? Operational
Peach card acquiring Operational
Nedbank card acquiring Operational
Scan to Pay (Masterpass) Operational
MCB Bank Mauritius Operational
90 days ago
100.0 % uptime
Today
Mobicred Operational
MPESA Operational
Payflex Operational
90 days ago
100.0 % uptime
Today
PayPal Operational
90 days ago
100.0 % uptime
Today
Payouts Operational
90 days ago
100.0 % uptime
Today
Planet Payments Multi Currency Payments Operational
90 days ago
100.0 % uptime
Today
Tyme bank card Operational
90 days ago
100.0 % uptime
Today
FinChoice Operational
90 days ago
100.0 % uptime
Today
Peach Payments Plugin or API Update Notifications ? Operational
90 days ago
100.0 % uptime
Today
Peach WooCommerce Plugin Update ? Operational
Peach Magento Plugin Update ? Operational
Peach Copy and Pay API ? Operational
Peach Server to Server API ? Operational
Peach Mobile SDK Updates and Changes ? Operational
Peach NopCommerce Plugin Updates ? Operational
Peach OpenCart Plugin Updates ? Operational
Peach Shopify Plugin Updates ? Operational
Peach Custom Host Checkout Redirect API Updates ? Operational
Peach Wix Plugin Updates ? Operational
PaySafe Update ? Operational
Payments API Custom Integration Update Operational
90 days ago
100.0 % uptime
Today
MSDK Updates Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Maintenance Scheduled: Planned Capitec Pay Deployment Dec 8, 2023 01:00-02:00 SAST
This is to inform you about an upcoming Capitec Pay deployment impacting their production environment.

Time of Maintenance: 1AM to 2AM
Expected Downtime: 5 minutes sporadically during the mentioned timeframe

We apologise for the inconvenience, please do reach out to support@peachpayments.com should you have any queries.
Posted on Dec 07, 2023 - 12:42 SAST
Peach Payments Telephones Unavailable Dec 8, 2023 15:30-18:00 SAST
Please be advised that our telephone service will not be accessible on Friday the 8th of December from 15:30 PM to 6 PM due to scheduled upcoming maintenance.

If you need to get through to our support team, please email us on support@peachpayments.com to create a support ticket, and one of our merchant service team members will investigate and feedback to you via email.

We apologise for the inconvenience caused
Posted on Dec 07, 2023 - 14:47 SAST
Past Incidents
Dec 7, 2023
Capitec Pay New Token Creation Failure Incident
Resolved - Good Day,

Please note that Capitec reached out to let us know that an incident occurred where new token requests to access the Capitec Pay API were getting declined.

During this time, the processing of Capitec Pay transactions via Peach was not affected.

Date: 7th December 2023
Time of Incident: 1:48 PM - 1:58 PM

Services have since been restored on Capitec's end.
Dec 7, 14:00 SAST
Dec 6, 2023

No incidents reported.

Dec 5, 2023

No incidents reported.

Dec 4, 2023
Maintenance Scheduled: SSL Certificate Renewal
Completed - The scheduled maintenance has been completed.
Dec 4, 18:01 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 10:01 SAST
Scheduled - Please note that a maintenance has been scheduled for the SSL certificate renewal of oneapi.infobip.com, api2.infobip.com and api.infobip.com endpoints.

The service affected will be that of sending of Payment Links via SMS: degraded performance via this method of sending of Peach Payment Links can be expected.

Please reach out to our team on support@peachpayments.com for any queries.

We sincerely apologise for any inconvenience this may cause.
Dec 4, 09:54 SAST
EFT Secure: Planned Maintenance
Completed - The scheduled maintenance has been completed.
Dec 4, 04:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 02:01 SAST
Scheduled - Please note that our EFT Secure payment method vendor has scheduled upcoming maintenance that will affect your customers ability to process a transaction via this payment method.

When: Monday, December 4th, from 02:00-04:00 AM SAST.

Impact: Please note that all of their services will be impacted during this timeframe.

We apologise for any inconvenience this may cause and greatly appreciate your understanding.

If you have any questions, please reach out on support@peachpayments.com.
Nov 24, 15:04 SAST
Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023
Capitec - maintenance
Completed - The scheduled maintenance has been completed.
Nov 30, 00:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 23:31 SAST
Scheduled - Capitec
We are planning maintenance on our App.
Intermittent downtime on the 29th of November from 23:30 pm. Downtime will be reduced to a maximum of 20 minutes if all goes well.

Here is what we know so far:
Impacted Systems - All Capitec Pay Transactions will be affected on the App.
Total or Intermittent - It might be intermittent, but plan for total.
Impact on the client - The clients will not be able to log into the App to approve the transaction.

We apologise for any inconvenience caused. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.
Nov 29, 18:35 SAST
Nov 29, 2023
1 Voucher Planned Maintenance
Completed - The scheduled maintenance has been completed.
Nov 29, 05:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 01:00 SAST
Scheduled - Please note that our 1 Voucher payment method vendor has planned maintenance that may affect the ability to transact via this payment method.

The scheduled downtime is set to take place on the 29th of November from 01:00 AM to 05:00 AM.

Please do reach out to us on support@peachpayments.com if you have any questions.
Nov 24, 15:00 SAST
Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023
Intermittent Card processing - Issuing banks
Resolved - We are seeing Investec processing has resumed to normal.

We will continue to monitor.

We apologise for any inconvenience caused. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.
Nov 24, 18:36 SAST
Update - We can confirm Nedbank addressed the 3D part of Nedbank transactions.


Investec - This is on the 3D part of the transaction and its held by the Customer bank who renders the 3D page and provides the 3D request to the user.

We apologise for any inconvenience caused. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.
Nov 24, 14:59 SAST
Investigating - We have observed intermittent performance for Investec users and Nedbank users.
Notifications have been sent to both banks to investigate.
This is on the 3D part of the transaction and its held by the Customer bank who renders the 3D page and provides the 3D request to the user.

We apologise for any inconvenience caused. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.
Nov 24, 11:49 SAST
Nov 23, 2023
Capitec | Planned Maintenance
Completed - The scheduled maintenance has been completed.
Nov 23, 02:01 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 01:00 SAST
Scheduled - Capitec are expecting downtime due to maintenance on their Core Banking to increase the database size.

Intermittent downtime on the 23rd of November from 01:00 am – 02:00 am.

Here is what we know so far:

Impacted Systems - All Capitec Pay Transactions will be affected as well as Core banking on Retail Bank’s side and App.
Total or Intermittent - It might be intermittent, but plan for total.
Impact on the client - The clients will not be able to log into the App to approve the transaction.

Our sincerest apologies for any inconvenience caused. Please reach out to support@peachpayments.com if you have any questions.
Nov 22, 17:03 SAST
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