Investigating - Standard Bank is Investigating - We are aware that you may be experiencing difficulties logging on to some of our digital channels. Our technical teams are working to resolve the issue as soon as possible. Please dial *120*2345#on your mobile phone for Cellphone Banking. We apologise for the inconvenience caused.
Dec 9, 12:01 SAST
Investigating - EFTSecure for Standard Bank customers to make EFT payments is currently unavailable.
Dec 7, 17:53 SAST

About This Site

Kindly note that we will only send notifications for incidents that have been verified (internally or with a partner or third party) therefore time needs to allow for this verification to occur, which may result in a delay in updating.

Peach card processing platform Operational
90 days ago
99.95 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Plugins and Platforms Operational
90 days ago
99.94 % uptime
Today
Wix Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Magento Operational
90 days ago
100.0 % uptime
Today
WooCommerce Operational
90 days ago
100.0 % uptime
Today
PaySafe Operational
90 days ago
99.7 % uptime
Today
Support Operational
90 days ago
99.99 % uptime
Today
Console ? Operational
90 days ago
100.0 % uptime
Today
Card portal (BIP) ? Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
99.97 % uptime
Today
Third-party Platforms ? Degraded Performance
Absa card acquiring ? Operational
Nedbank card acquiring Operational
Peach card acquiring Operational
FNB card acquiring Operational
EFT Secure Degraded Performance
Masterpass Operational
Issuing systems for Card processing ? Degraded Performance
Mobicred Operational
ApplePay Operational
1ForYou Operational
MPESA Operational
A+ Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 9, 2021

Unresolved incident: Standard Bank customers - Banking App and Internet Banking.

Dec 8, 2021

No incidents reported.

Dec 7, 2021
Resolved - This incident has been resolved.
Dec 7, 16:13 SAST
Investigating - Higher than usual unsuccessful transactions for FNB cardholders. FNB 3DS is experiencing intermittent breaks and thus resulting in card transactions for these card holder to be unsuccessful
Dec 7, 13:45 SAST
Resolved - This incident has been resolved.
Dec 7, 11:44 SAST
Investigating - Investigating - We are monitoring Absa customer bank transactions due to intermitted authentication
Dec 7, 08:38 SAST
Dec 6, 2021

No incidents reported.

Dec 5, 2021
Completed - The scheduled maintenance has been completed.
Dec 5, 04:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 21:00 SAST
Scheduled - Standard Bank team - Upcoming scheduled maintenance notice
We are going to do system maintenance on Saturday 04 December 2021 between 21:00 and 04:00 AM. Our Digital services will not be available during these times. All other services will operate as normal.

Services will be disrupted due to routine maintenance as well as upgrades to the sign-in process. In future, you will be able to access both your Banking App and Internet Banking using the same log-ins.

If you’re a personal and business banking customer, you’ll now be able to access all your accounts from a single profile.

Note - This scheduled maintenance affects: Internet Banking (Internet Banking Login) and Mobile Banking (App Login).
Dec 4, 13:29 SAST
Dec 4, 2021
Dec 3, 2021

No incidents reported.

Dec 2, 2021
Resolved - This incident has been resolved.
Dec 2, 14:33 SAST
Update - We are continuing to monitor for any further issues.
Dec 2, 12:48 SAST
Update - We are continuing to monitor for any further issues.
Dec 2, 12:47 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 12:47 SAST
Investigating - We are currently investigating a our Support VOIP system.
Dec 2, 10:51 SAST
Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021
Resolved - This incident has been resolved.
Nov 27, 12:34 SAST
Investigating - We're experiencing an elevated number of transactions being unsuccessful to Absa cardholders. This will result in transactions for Absa holder to be unsuccessful during this period.

This has been escalated to Absa and we await their investigation response
Nov 27, 11:42 SAST
Nov 26, 2021
Resolved - Incident was identified and confirmed as Tyme Bank experiencing timeouts - VISA confirmed issue has been resolved
Nov 26, 07:09 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 06:44 SAST
Investigating - Nedbank acquiring - intermitted downtime on Nedbank acquiring
Nov 26, 06:28 SAST
Nov 25, 2021
Resolved - This incident has been resolved.
Nov 25, 15:45 SAST
Investigating - Investigating - We are monitoring Absa customer bank transactions due to intermitted authentication
Nov 25, 13:51 SAST