Sandbox - card transaction failure
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 11, 2026 - 09:43 SAST
Identified - We are currently investigating an issue affecting card transactions on Checkout in the Sandbox environment, where transactions are failing at the 3DS leg.

Our teams are actively working to identify the root cause and resolve the issue. Further updates will be shared on this page as soon as more information becomes available.

If you have any questions or require assistance, please contact support@peachpayments.comor reach out to your Account Manager.
Sep 09, 2026 - 11:59 SAST

About This Site

Welcome to Peach Payment's real-time and historical data on system performance, which includes payment processing performance.
Kindly note that we will only send notifications for incidents that have been verified (internally or with a partner or third party) therefore time needs to allow for this verification to occur, which may result in a delay in updating.

Uptime over the past 90 days. View historical uptime.
Peach card processing platform Degraded Performance
Checkout Operational
Peach Payout Services Operational
Plugins and Platforms Operational
Magento Operational
WooCommerce Operational
Shopify Operational
Payment API Operational
Wix Operational
Payment Links Operational
PaySafe Operational
Support Operational
Console Operational
Card portal (BIP) Operational
Phone Support Operational
Freshdesk Peach Payments Support email Operational
Dashboard - Peach Payments Operational
Third-party Platforms Operational
1Voucher Operational
A+ Operational
Absa card acquiring Operational
ApplePay Operational
Capitec Pay Operational
Debit Orders Operational
EFT Secure Operational
Equity Bank Kenya Operational
FinChoice Operational
FNB card acquiring Operational
Happy Pay Operational
I&M Bank Acquiring - Kenya Operational
Instant EFT by Peach Payments Operational
Issuing systems for Card processing Operational
Nedbank card acquiring Operational
MCB Bank Mauritius Operational
Mobicred Operational
MPESA Operational
Nedbank Direct EFT Operational
Payflex Operational
PayPal Operational
Payouts Operational
Peach card acquiring Operational
Planet Payments Multi Currency Payments Operational
Scan to Pay (Masterpass) Operational
Standard Bank card acquiring Operational
Tyme bank card Operational
ZeroPay Operational
Pay by bank EFT Operational
Callpay Operational
Nedbank Digital services Operational
RCS Operational
PayInc/Bankserv Operational
Absa Pay Operational
In-store card processing Operational
In-store card processing - Absa Card Present Operational
In-store card processing - Nedbank Card Present Operational
Peach Payments Plugin or API Update Notifications Operational
Peach WooCommerce Plugin Update Operational
Peach Magento Plugin Update Operational
Peach Copy and Pay API Operational
Peach Server to Server API Operational
Peach Mobile SDK Updates and Changes Operational
Peach NopCommerce Plugin Updates Operational
Peach OpenCart Plugin Updates Operational
Peach Shopify Plugin Updates Operational
Peach Custom Host Checkout Redirect API Updates Operational
Peach Wix Plugin Updates Operational
PaySafe Update Operational
Payments API Custom Integration Update Operational
MSDK Updates Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Nedbank planned maintenance - CHG0159786 - 11 to 13 September 2026 Sep 11, 2026 22:00 - Sep 13, 2026 04:30 SAST

Nedbank will be performing planned maintenance (Postilion relocation to support ACI network fabric implementation at 105 West Data Centre Phase 2) from 22:00 SAST on Friday, 11 September 2026 to 04:30 SAST on Sunday, 13 September 2026.

While Acquiring Services may be intermittently affected during this maintenance window (i.e. you may experience brief disconnections lasting a few seconds), no operational disruptions or downtime are anticipated.

If you have any questions or concerns, please contact support@peachpayments.com or your account manager.
Posted on Sep 11, 2026 - 07:02 SAST

Nedbank planned maintenance - CHG0158899 - 13 September 2026 Sep 13, 2026 00:01-07:00 SAST

Nedbank will be performing planned maintenance (LDoS Refresh: Switch replacement at Bredell PS2) from 00:01 SAST to 07:00 SAST on Sunday, 13 September 2026. Services will fail over between Leaf switches to maintain availability.

While Acquiring Services may be intermittently affected during this maintenance window (i.e. you may experience brief disconnections lasting a few seconds), no operational disruptions or downtime are anticipated.

If you have any questions or concerns, please contact support@peachpayments.com or your account manager.
Posted on Sep 11, 2026 - 07:04 SAST

Nedbank planned maintenance - CHG0160057 - 13 to 14 September 2026 Sep 13, 2026 21:00 - Sep 14, 2026 06:00 SAST

Nedbank will be performing planned maintenance (Monthly Postilion Production deployment) from 21:00 SAST on Sunday, 13 September 2026 to 06:00 SAST on Monday, 14 September 2026.

While Acquiring Services may be intermittently affected during this maintenance window (i.e. you may experience brief disconnections lasting a few seconds), no operational disruptions or downtime are anticipated.

If you have any questions or concerns, please contact support@peachpayments.com or your account manager.
Posted on Sep 11, 2026 - 07:09 SAST

Sep 11, 2026

Unresolved incident: Sandbox - card transaction failure.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

Dashboard Settings Page unavailable
Resolved - This incident has been resolved. The Settings page on the Peach Dashboard can now be accessed.
Sep 9, 17:15 SAST
Identified - The issue has been identified and a fix is being implemented.
Sep 9, 16:21 SAST
Investigating - We are currently experiencing an issue where merchants cannot access the settings page on the Peach Dashboard. Our team is investigating the issue and working to resolve it as soon as possible.


We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.
Sep 9, 16:20 SAST
Old Mutual Bank Support Discontinued for Pay by Bank
Resolved - Peach Payments' Pay by Bank payment option has temporarily discontinued support for Old Mutual Bank. This change follows Old Mutual Bank’s decision to discontinue the internet banking services required to process EFT transactions.

If you have any questions or concerns, please contact support@peachpayments.com or reach out directly to your account manager.
Sep 9, 10:28 SAST
1voucher Planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 05:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 01:00 SAST
Scheduled - 1voucher, Flash, will be performing planned system maintenance on their platform.

Date: Wednesday, 9 September 2026
Time: 01:00 AM – 05:00 AM

During the maintenance window, all services will be affected.

If you have any questions or concerns, please contact support@peachpayments.com or reach out to your Account Manager.
Sep 7, 13:43 SAST

Sep 8, 2026

A+ transactions failing
Resolved - This incident has been resolved. Merchants' customer can now pay using A+.

We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.
Sep 8, 18:51 SAST
Monitoring - We have observed successful A+ transactions. Monitoring is in place while the provider continues to troubleshoot.
Sep 8, 17:47 SAST
Investigating - A+ is currently experiencing an issue where all transactions are failing. Our team has already reported the issue to the provider, and they are investigating and working to resolve it as soon as possible.

We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.
Sep 8, 17:25 SAST

Sep 7, 2026

No incidents reported.

Sep 6, 2026

Nedbank Network Maintenance
Completed - The scheduled maintenance has been completed.
Sep 6, 06:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 00:00 SAST
Scheduled - Nedbank will be performing planned maintenance on its platform from 00:00 (midnight) to 06:00 SAST on Sunday, 6 September 2026

No downtime is anticipated, but its important to note that while the Acquiring Services may be intermittently affected during this maintenance window (i.e. you may experience brief disconnections lasting a few seconds) no operational disruptions are anticipated.

If you have any questions or concerns, please contact support@peachpayments.com or your account manager.
Sep 1, 16:56 SAST

Sep 5, 2026

No incidents reported.

Sep 4, 2026

1Voucher - transactions rejecting
Resolved - The issue has been resolved. Merchants' customer can now pay using 1Voucher.

We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.
Sep 4, 04:11 SAST
Investigating - We have raised an incident to our 1Voucher partner to investigate an incident causing 1Voucher transactions to fail.
Sep 3, 21:45 SAST

Sep 3, 2026

Scheduled Deployment – Peach Payments In-store
Completed - The scheduled maintenance has been completed.
Sep 3, 13:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 11:00 SAST
Scheduled - We will be performing a scheduled deployment on our card processing platform from Thursday, 03 September at 23:00 SAST to Friday, 04 September 2026 at 01:00 SAST.

Although we have safeguards in place, In-store will have brief interruptions.

If you have any questions or concerns, please contact support@peachpayments.com or reach out to your account manager.
Sep 2, 09:28 SAST
Intermittent MCB Juice Failures
Resolved - This issue has been resolved. Merchants' customers can now pay using MCB Juice.

We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.
Sep 3, 12:01 SAST
Investigating - MCB Juice is currently experiencing an issue where some transactions are failing. Our team has already reported the issue to the provider, and they are investigating and working to resolve it as soon as possible.

We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.
Sep 3, 07:32 SAST
Peach Payments In-store Scheduled Maintenance - 3 Sept 2026
Completed - The scheduled maintenance has been completed.
Sep 3, 06:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 02:00 SAST
Scheduled - We will be carrying out a scheduled maintenance update on our in-store systems.

Date: Thursday, 3 September 2026
Time: 02:00 – 06:00 AM SAST

There may be some downtime during the maintenance window. Our team will be actively monitoring the systems to ensure minimal interruption.

If you have any questions or concerns, please contact us at support@peachpayments.com or reach out to your Account Manager.
Sep 2, 07:36 SAST

Sep 2, 2026

No incidents reported.

Sep 1, 2026

1Voucher experiencing degraded performance
Resolved - This incident has been resolved.
Sep 1, 20:00 SAST
Investigating - 1Voucher is currently experiencing an issue where transactions are failing. Our team has already reported the issue to the provider, and they are investigating and working to resolve it as soon as possible.

We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.
Sep 1, 18:39 SAST
Degraded RCS performance
Resolved - This incident has been resolved.
Sep 1, 19:59 SAST
Monitoring - We have observed successful RCS transaction. Monitoring is in place while downstream third party partner continues to troubleshoot.
Sep 1, 10:08 SAST
Investigating - We are currently experiencing issues with RCS transaction processing. Our team has raised the the issue with RCS partner and working to resolve it as soon as possible.

We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.
Sep 1, 05:53 SAST
Dashboard Transaction Display Delay
Resolved - The dashboard delay has been fixed, and all transactions are now updating normally.
Sep 1, 17:09 SAST
Monitoring - A fix has been implemented, and dashboard updates are stabilising. We are closely monitoring system performance and will provide further updates as needed.
Sep 1, 16:58 SAST
Investigating - We are currently experiencing a delay of up to 25 minutes in transactions appearing on the dashboard.

Please rest assured that transaction processing is fully operational and unaffected. Our engineering team is actively investigating the issue to restore real-time dashboard updates. We apologise for the inconvenience and will provide further updates here as we make progress.
Sep 1, 16:20 SAST
MCB Juice experiencing degraded performance
Resolved - A fix has been implemented, and the issue has been resolved. Merchants' customers can now pay using MCB Juice.

We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.
Sep 1, 14:22 SAST
Investigating - MCB Juice is currently experiencing an issue where transactions are failing. Our team has already reported the issue to the provider, and they are investigating and working to resolve it as soon as possible.

We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.
Sep 1, 12:55 SAST

Aug 31, 2026

Scheduled Maintenance: Payouts
Completed - The scheduled maintenance has been completed.
Aug 31, 00:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 00:00 SAST
Scheduled - We will be performing scheduled maintenance on our Payouts infrastructure.

Impact: The Payouts service will be offline for 20 minutes.

API Behavior: Any API requests sent to Payout endpoints during this window will fail with an HTTP 500 Internal Server Error.

Dashboard Access: Read-only access to reporting and historical balances in the main dashboard will remain fully functional.

If you encounter issues after 00:30, please reach out at support@peachpayments.com.
Aug 28, 14:57 SAST

Aug 30, 2026

Checkout - investigating incident
Postmortem - Read details
Sep 1, 07:53 SAST
Resolved - This incident has been resolved - an RCA will be shared by Monday 31 August 2026
Aug 30, 07:26 SAST
Investigating - We are currently experiencing downtime on our Peach Payments checkout. Merchants' shoppers attempting to complete payment via standard Checkout or Checkout v2 are experiencing failures and hung requests until the request timeout is reached.
Aug 30, 07:03 SAST

Aug 29, 2026

No incidents reported.

Aug 28, 2026

Capitec Pay transactions unsuccessful
Resolved - This incident has been resolved.
Aug 28, 08:13 SAST
Monitoring - Capitec have advised that this incident is resolved, we are currently monitoring.
Aug 28, 05:53 SAST
Investigating - We are experiencing a high number of transactions being unsuccessful for Capitec Pay.
We have escalated to Capitec for investigation and will update accordingly as we receive further information.
Aug 28, 04:35 SAST
Scheduled Maintenance – Card Processing Platform
Completed - The scheduled maintenance has been completed.
Aug 28, 01:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 23:00 SAST
Scheduled - We will be performing scheduled maintenance on our card processing platform from Thursday, 27 August at 23:00SAT to Friday, 28 August 2026 01:00 SAST.

Although we have safeguards in place, you may experience intermittent service disruptions during this window.

If you have any questions or concerns, please contact support@peachpayments.com or reach out to your account manager.
Aug 25, 13:46 SAST
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