Identified - Dear Merchant,

Capitec recently launched Capitec Pay, enabling customers to checkout quickly and securely through the Capitec app. This replaces the Capitec Bank option on our EFT solutions.

To continue processing Capitec payments, please reach out to us via support@peachpayments.com or your Peach Payments account manager to have this exciting new payment method enabled on your account.

Apr 01, 2023 - 00:00 SAST

About This Site

Welcome to Peach Payment's real-time and historical data on system performance, which includes payment processing performance.
Kindly note that we will only send notifications for incidents that have been verified (internally or with a partner or third party) therefore time needs to allow for this verification to occur, which may result in a delay in updating.

Peach card processing platform Operational
90 days ago
100.0 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Plugins and Platforms Operational
90 days ago
100.0 % uptime
Today
Magento Operational
90 days ago
100.0 % uptime
Today
WooCommerce Operational
90 days ago
100.0 % uptime
Today
PaySafe Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Payment API Operational
90 days ago
100.0 % uptime
Today
Wix Operational
90 days ago
100.0 % uptime
Today
Payment Links Operational
90 days ago
100.0 % uptime
Today
PaySafe Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Console ? Operational
90 days ago
100.0 % uptime
Today
Card portal (BIP) ? Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Freshdesk Peach Payments Support email Operational
90 days ago
100.0 % uptime
Today
Dashboard - Peach Payments Operational
90 days ago
100.0 % uptime
Today
Third-party Platforms ? Operational
90 days ago
99.99 % uptime
Today
1Voucher Operational
A+ Operational
Absa card acquiring ? Operational
ApplePay Operational
Capitec Pay Operational
90 days ago
99.99 % uptime
Today
EFT Secure Operational
Equity Bank Kenya Operational
90 days ago
100.0 % uptime
Today
Debit Orders Operational
90 days ago
100.0 % uptime
Today
FNB card acquiring Operational
I&M Bank Acquiring - Kenya Operational
90 days ago
100.0 % uptime
Today
Instant EFT by Peach Payments Operational
90 days ago
100.0 % uptime
Today
Issuing systems for Card processing ? Operational
Peach card acquiring Operational
Nedbank card acquiring Operational
Scan to Pay (Masterpass) Operational
MCB Bank Mauritius Operational
90 days ago
100.0 % uptime
Today
Mobicred Operational
MPESA Operational
Payflex Operational
90 days ago
100.0 % uptime
Today
PayPal Operational
90 days ago
100.0 % uptime
Today
Payouts Operational
90 days ago
100.0 % uptime
Today
Planet Payments Multi Currency Payments Operational
90 days ago
100.0 % uptime
Today
Tyme bank card Operational
90 days ago
100.0 % uptime
Today
FinChoice Operational
90 days ago
100.0 % uptime
Today
Peach Payments Plugin or API Update Notifications ? Operational
90 days ago
100.0 % uptime
Today
Peach WooCommerce Plugin Update ? Operational
Peach Magento Plugin Update ? Operational
Peach Copy and Pay API ? Operational
Peach Server to Server API ? Operational
Peach Mobile SDK Updates and Changes ? Operational
Peach NopCommerce Plugin Updates ? Operational
Peach OpenCart Plugin Updates ? Operational
Peach Shopify Plugin Updates ? Operational
Peach Custom Host Checkout Redirect API Updates ? Operational
Peach Wix Plugin Updates ? Operational
PaySafe Update ? Operational
Payments API Custom Integration Update Operational
90 days ago
100.0 % uptime
Today
MSDK Updates Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will be performing planned maintenance on certain infrastructure from 04:00 AM to 06:00 AM Monday, 26 February.

Transactions will take longer to process for the duration of the maintenance period but no downtime is expected.

If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Posted on Feb 21, 2024 - 13:44 SAST
Planned Maintenance: EFT Secure Mar 7, 2024 01:00-05:00 SAST
The EFT Secure payment method will be undergoing scheduled maintenance on 7 March 2024 from 1am to 5am.

Downtime is anticipated between the specified times.

Please reach out to support@peachpayments.com with any questions or concerns.

Posted on Feb 23, 2024 - 08:17 SAST
Past Incidents
Feb 23, 2024
Completed - The scheduled maintenance has been completed.
Feb 23, 00:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 22:00 SAST
Scheduled - Please note that 1Voucher has planned maintenance that may affect their systems.

During this time, you may experience intermittent downtime for 1Voucher transactions.

Please reach out to support@peachpayments.com with any questions or concerns.

Feb 22, 11:56 SAST
Feb 22, 2024
Completed - The scheduled maintenance has been completed.
Feb 22, 03:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 01:00 SAST
Scheduled - Capitec Pay is planning a database upgrade on the morning of the 22nd. The upgrade will happen between 1am and 3am, but we don’t expect more than 30min downtime during that period.

Here is what we know:
Impacted systems - All Capitec Pay transactions during that 30 minutes .
Impact on the client – The request from the merchant’s side will fail during the 30 minutes of expected downtime

Please reach out to support@peachpayments.com with any questions or concerns.

Feb 19, 16:08 SAST
Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 05:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 01:00 SAST
Scheduled - Please note, 1Voucher will be actioning database maintenance. There may be intermittent periods of downtime during this time.

Please reach out to support@peachpayments.com with any questions or concerns

Feb 16, 10:52 SAST
Feb 20, 2024
Resolved - This incident has been resolved.

We will await a full RCA of the issue from bankserv.

Please reach out to supprot@peachpayments.com with any questions or concerns.

Feb 20, 15:44 SAST
Monitoring - We are seeing a recovery in transaction processing.

We will continue to monitor transactions.

Please reach out to support@peachpayments.com with any questions or concerns.

Feb 20, 15:31 SAST
Investigating - We have noted a drop in the conversion rate for BSI_ABSA.

Transactions are failing with 900.100.100, Bankserv and ABSA are investigating the cause and we will provide an update as soon as we have more information.

Please reach out to support@peachpayments.com with any questions or concers.

Feb 20, 15:13 SAST
Completed - The scheduled maintenance has been completed.
Feb 20, 04:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 02:00 SAST
Scheduled - Please note, 1Voucher will be actioning an update to their API DNS. You may experience intermittent downtime during this time period.

Please reach out to support@peachpayments.com with any concerns or questions

Feb 16, 10:51 SAST
Feb 19, 2024
Resolved - This incident has been resolved.
Feb 19, 21:00 SAST
Investigating - Capitec Pay is seeing a drop in conversion due to the app auto-redirect intermittently not working.

The team is actively working on resolving and we will provide more details as soon as we have feedback.

Please reach out to support@peachpayments.com with any questions or concerns.

Feb 19, 20:46 SAST
Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Resolved - Services have now been fully restored.
We are still monitoring this very closely and will give updates as soon as we see any concerns.

Our sincerest apologies for any inconvenience caused.

If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Feb 15, 21:11 SAST
Investigating - Capitec Pay Downtime on the App -
Capitec is currently experiencing downtime on the App affecting Capitec Pay transactions.

A code red has been initiated.

We will keep you updated as we get feedback from the Capitec Team.

Our sincerest apologies for any inconvenience caused.

Will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Feb 15, 20:47 SAST
Feb 14, 2024
Resolved - This incident has been resolved.
Feb 14, 15:30 SAST
Investigating - Please note M-PESA is currently experiencing a recurring service intermittency affecting some PayBill payments.

We have raised this with the necessary teams and continue to monitor

Feb 13, 18:38 SAST
Feb 13, 2024
Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024
Completed - The scheduled maintenance has been completed.
Feb 10, 01:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 01:00 SAST
Scheduled - This is to inform you about an upcoming Capitec Pay deployment that may impact the production environment. Downtime will be less than a minute, we would like to give you a heads-up just in case you start seeing an increase in latency.

Deployment Details:

Deployment Date:10th February 2024
Deployment Time: From 1:00 am -1:30 am, Downtime will be less than a minute.

Feb 8, 17:09 SAST
Feb 9, 2024

No incidents reported.