Update - BANKSERV AFRICA CNP UPDATE

Overview
Bankserv has confirmed that they encountered a major failure in the Primary Data Centre. All services have been restarted due to infrastructure challenges observed.
All CNP transactions for Acquiring is currently being moved to their Secondary Data Centre

This is impacting all the major banks and they are working around the clock to restore services.

Feb 03, 2023 - 08:20 SAST
Investigating - We are currently investigating this issue.
Feb 03, 2023 - 08:04 SAST

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Kindly note that we will only send notifications for incidents that have been verified (internally or with a partner or third party) therefore time needs to allow for this verification to occur, which may result in a delay in updating.

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Switch API Custom Operational
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Support Operational
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Console ? Operational
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100.0 % uptime
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Card portal (BIP) ? Operational
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Today
Phone Support Operational
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Freshdesk Peach Payments Support email Operational
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Dashboard - Peach Payments Operational
90 days ago
99.46 % uptime
Today
Third-party Platforms ? Degraded Performance
90 days ago
100.0 % uptime
Today
Absa card acquiring ? Operational
Nedbank card acquiring Operational
Peach card acquiring Operational
FNB card acquiring Operational
EFT Secure Operational
Masterpass Operational
Issuing systems for Card processing ? Degraded Performance
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ApplePay Operational
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A+ Operational
Payouts Operational
90 days ago
100.0 % uptime
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Tyme bank card Operational
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Debit Orders Operational
90 days ago
100.0 % uptime
Today
Instant EFT by Peach Payments Operational
90 days ago
100.0 % uptime
Today
Planet Payments Multi Currency Payments Operational
90 days ago
100.0 % uptime
Today
I&M Bank Acquiring - Kenya Operational
90 days ago
100.0 % uptime
Today
PayPal Operational
90 days ago
100.0 % uptime
Today
Equity Bank Kenya Operational
90 days ago
100.0 % uptime
Today
I and M Bank Kenya Operational
90 days ago
100.0 % uptime
Today
MCB Bank Mauritius Operational
90 days ago
100.0 % uptime
Today
Payfelx Operational
90 days ago
100.0 % uptime
Today
1Voucher Operational
90 days ago
100.0 % uptime
Today
Peach Payments Plugin or API Update Notifications ? Operational
90 days ago
100.0 % uptime
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Peach Custom Host Checkout Redirect API Updates ? Operational
Peach Wix Plugin Updates ? Operational
PaySafe Update ? Operational
Peach API Switch Custom Integration Update Operational
90 days ago
100.0 % uptime
Today
MSDK Updates Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 3, 2023

Unresolved incident: Bankserv intermittent performance.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023
Resolved - This incident has been resolved.
Jan 31, 12:40 SAST
Investigating - Dashboard access - Peach Payments
Please note our Engineers are currently working to resolve the Access to the Dashboard.
No other services should be affected by this and no transactions will be affected.
dashboard.peachpayments.com

Jan 31, 12:09 SAST
Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Resolved - This incident has been resolved.
Jan 26, 13:47 SAST
Investigating - We are currently investigating this issue.
Jan 26, 12:11 SAST
Jan 25, 2023
Resolved - This incident has been resolved.
Jan 25, 12:41 SAST
Update - We are continuing to investigate this issue.
Jan 25, 10:45 SAST
Investigating - Instant EFT by Peach Payments is unfortunately, experiencing some operational downtime. We are investigating the potential issue that may be causing any impact on our clients. We are working to identify the scope of impact and implement a solution as quickly as possible.
This incident affects: 🏭, 🏦 Capitec, 🏦 Standard Bank, 🏦 FNB, 🏦 Absa, and 🏦 Nedbank.

Jan 25, 10:42 SAST
Jan 24, 2023
Resolved - bank serv resolved
Jan 24, 14:16 SAST
Investigating - Bankserv is investigating an incident impacting issuing for FNB, Absa, Standard bank and other
Jan 24, 11:28 SAST
Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
Resolved - intermittent low conversion on Absa merchant accounts and aggregation accounts due to incident being investigated during period 3am - 7am
Jan 20, 05:30 SAST