Investigating - Dear Merchant,
As you know, we recently launched an exciting new payment method called Capitec Pay. With Capitec Pay, Capitec customers can checkout quickly & seamlessly through their Capitec App.

Since this payment method has launched, Capitec as a Bank selection within EFT Secure and Instant EFT by Peach Payments has unfortunately been temporarily disabled.

We are working with Capitec to have the payment method enabled as soon as possible and will notify you as soon as it has been activated on your account.

We so sincerely apologise for any inconvenience caused by this.
Please reach out to us via our support@peachpayments.com if you have any questions or via your Peach Payments Account Manager.

Apr 24, 2023 - 15:59 SAST

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Kindly note that we will only send notifications for incidents that have been verified (internally or with a partner or third party) therefore time needs to allow for this verification to occur, which may result in a delay in updating.

Peach card processing platform Operational
90 days ago
100.0 % uptime
Today
Checkout Operational
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100.0 % uptime
Today
Plugins and Platforms Operational
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99.99 % uptime
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Magento Operational
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WooCommerce Operational
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PaySafe Operational
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100.0 % uptime
Today
Shopify Operational
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100.0 % uptime
Today
Switch API Custom Operational
90 days ago
100.0 % uptime
Today
Wix Operational
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100.0 % uptime
Today
Payment Links Operational
90 days ago
99.96 % uptime
Today
Support Operational
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100.0 % uptime
Today
Console ? Operational
90 days ago
100.0 % uptime
Today
Card portal (BIP) ? Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Freshdesk Peach Payments Support email Operational
90 days ago
100.0 % uptime
Today
Dashboard - Peach Payments Operational
90 days ago
100.0 % uptime
Today
Third-party Platforms ? Degraded Performance
90 days ago
99.89 % uptime
Today
1ForYou Operational
A+ Operational
Absa card acquiring ? Operational
ApplePay Operational
Capitec Pay Operational
90 days ago
98.57 % uptime
Today
EFT Secure Degraded Performance
Equity Bank Kenya Operational
90 days ago
100.0 % uptime
Today
Debit Orders Operational
90 days ago
100.0 % uptime
Today
FNB card acquiring Operational
I&M Bank Acquiring - Kenya Operational
90 days ago
100.0 % uptime
Today
Instant EFT by Peach Payments Degraded Performance
90 days ago
100.0 % uptime
Today
Issuing systems for Card processing ? Operational
Peach card acquiring Operational
Nedbank card acquiring Operational
Masterpass Operational
MCB Bank Mauritius Operational
90 days ago
100.0 % uptime
Today
Mobicred Operational
MPESA Operational
Payflex Operational
90 days ago
100.0 % uptime
Today
PayPal Operational
90 days ago
100.0 % uptime
Today
Payouts Operational
90 days ago
100.0 % uptime
Today
Planet Payments Multi Currency Payments Operational
90 days ago
100.0 % uptime
Today
Tyme bank card Operational
90 days ago
100.0 % uptime
Today
FinChoice Operational
90 days ago
100.0 % uptime
Today
Peach Payments Plugin or API Update Notifications ? Operational
90 days ago
100.0 % uptime
Today
Peach WooCommerce Plugin Update ? Operational
Peach Magento Plugin Update ? Operational
Peach Copy and Pay API ? Operational
Peach Server to Server API ? Operational
Peach Mobile SDK Updates and Changes ? Operational
Peach NopCommerce Plugin Updates ? Operational
Peach OpenCart Plugin Updates ? Operational
Peach Shopify Plugin Updates ? Operational
Peach Custom Host Checkout Redirect API Updates ? Operational
Peach Wix Plugin Updates ? Operational
PaySafe Update ? Operational
Peach API Switch Custom Integration Update Operational
90 days ago
100.0 % uptime
Today
MSDK Updates Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 8, 2023
Resolved - Peach Payments Engineers has identified a load balancer and has removed that from the current active structure. Our Engineering teams have monitored for a while and confirm processing has been recovered. We apologize for the inconvenience this incident may have caused. If you continue to experience any performance issues processing transactions, or connecting to the gateway please let us know as soon as possible.
Please reach out to us on support@peachpayments.com

Jun 8, 17:16 SAST
Investigating - The Peach Payments Gateway is currently experiencing an incident impacting performance. Our Engineers are actively working on this. Our incident response teams are actively working to restore affected services, and we will ensure to provide regular updates on resolution activities.
This will be reflective as a timeout or slow response times

Jun 8, 15:50 SAST
Completed - The scheduled maintenance has been completed.
Jun 8, 01:21 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 01:00 SAST
Scheduled - Capitec Pay -
We are planning maintenance on our App.
There is an App deployment tomorrow morning the 8th of June from 1 am.
There might be intermittent downtime for 15 minutes.

If you have any questions, please reach out to the Peach Payments Support team via support@peachpayments.com

Jun 7, 10:58 SAST
Jun 7, 2023

No incidents reported.

Jun 6, 2023
Completed - The scheduled maintenance has been completed.
Jun 6, 04:16 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 00:00 SAST
Scheduled - Capitec Pay -
We are planning maintenance on our App.
Intermittent downtime on the 6th of June 2023 from Midnight – 4 am.

If you have any questions, please reach out to the Peach Payments Support team via support@peachpayments.com

Jun 5, 16:34 SAST
Jun 5, 2023
Completed - The scheduled maintenance has been completed.
Jun 5, 19:37 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 18:07 SAST
Scheduled - Mobicred will be running some urgent maintenance updates this afternoon which will result in about an hour down time.

We apologise for the short notice, but we will work to get you back up as soon as possible.

For any queries, please reach out to our Peach Payments Support - support@peachpayments.com

Jun 5, 18:06 SAST
Completed - The scheduled maintenance has been completed.
Jun 5, 02:33 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 01:00 SAST
Scheduled - CapitecPay -
Intermittent downtime on the 5th of June 2023 from 1 am – 2 am.
If you have any questions, please reach out to the Peach Payments Support team via support@peachpayments.com

Jun 2, 15:40 SAST
Jun 4, 2023
Completed - The scheduled maintenance has been completed.
Jun 4, 00:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 16:00 SAST
Scheduled - FinChoicePay - Planned maintenance

All FinChoice systems, including FinChoicePay will be unavailable from 16:00 on Friday, the 2nd of June 2023 until midnight on Sunday, the 4th of June 2023 due to the migration of key infrastructure.

Please ensure that your support teams are aware of the downtime and are available over the weekend of the 2nd of June.

We apologise for the inconvenience but are confident that these upgrades will improve system performance and stability.
For any questions, please reach out to us via support@peachpayments.com

Jun 2, 11:31 SAST
Jun 3, 2023

No incidents reported.

Jun 2, 2023
Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.