Investigating - Please note: ABSA is currently disabled on our Eftsecure services due to Technical issues on their banking Portal.
Aug 11, 17:12 SAST
Investigating - Please Note: Afribank bank is currently disabled on our EFTsecure service due to Technical issues on their banking Portal.
Aug 5, 13:00 SAST

About This Site

Kindly note that we will only send notifications for incidents that have been verified (internally or with a partner or third party) therefore time needs to allow for this verification to occur, which may result in a delay in updating.

Peach card processing platform Operational
90 days ago
100.0 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Plugins and Platforms Operational
90 days ago
98.84 % uptime
Today
Wix Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Magento Operational
90 days ago
100.0 % uptime
Today
WooCommerce Operational
90 days ago
100.0 % uptime
Today
PaySafe Operational
90 days ago
94.24 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Console ? Operational
90 days ago
100.0 % uptime
Today
Card portal (BIP) ? Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Freshdesk Peach Payments Support email Operational
90 days ago
100.0 % uptime
Today
Third-party Platforms ? Degraded Performance
90 days ago
99.89 % uptime
Today
Absa card acquiring ? Operational
Nedbank card acquiring Operational
Peach card acquiring Operational
FNB card acquiring Operational
EFT Secure Degraded Performance
Masterpass Operational
Issuing systems for Card processing ? Operational
Mobicred Operational
ApplePay Operational
1ForYou Operational
MPESA Operational
A+ Operational
Payouts Operational
90 days ago
99.67 % uptime
Today
Tyme bank card Operational
90 days ago
100.0 % uptime
Today
Debit Orders Operational
90 days ago
100.0 % uptime
Today
Instant EFT Operational
90 days ago
100.0 % uptime
Today
Planet Payments Multi Currency Payments Operational
90 days ago
100.0 % uptime
Today
I&M Bank Acquiring - Kenya Operational
90 days ago
100.0 % uptime
Today
Peach Payments Plugin or API Update Notifications ? Operational
Peach WooCommerce Plugin Update ? Operational
Peach Magento Plugin Update ? Operational
Peach Copy and Pay API ? Operational
Peach Server to Server API ? Operational
Peach Mobile SDK Updates and Changes ? Operational
Peach NopCommerce Plugin Updates ? Operational
Peach OpenCart Plugin Updates ? Operational
Peach Shopify Plugin Updates ? Operational
Peach Custom Host Checkout Redirect API Updates ? Operational
Peach Wix Plugin Updates ? Operational
PaySafe Update ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 13, 2022

No incidents reported today.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

Unresolved incident: Absa EFT - disabled due to technical.

Aug 10, 2022
Resolved - As you may already be aware, yesterday our helpdesk automation triggered an automation rule and sent an e-mail notification every hour.
Our team was able to resolve this issue.
We'd like to apologise once again for any inconvenience this may have caused.

Thank you for your patience and understanding. If you have any questions or come across any issues, please let us know, we're here to help.

Aug 10, 10:03 SAST
Aug 9, 2022

No incidents reported.

Aug 8, 2022
Resolved - This incident has been resolved.
Aug 8, 11:33 SAST
Update - We are continuing to investigate this issue.
Aug 6, 14:34 SAST
Update - We are continuing to investigate this issue.
Aug 6, 13:57 SAST
Update - CAPITEC CLEARING PROBLEM: Please note Capitec is experiencing infrastructure problems which is delaying clearing of deposits to Capitec Bank accounts. Capitec is committed to correcting the problem but they do not have an ETA.
Aug 5, 16:36 SAST
Update - Please Note: Capitec bank is currently disabled on our EFTsecure service due to Technical issues on their banking Portal.
Aug 5, 13:01 SAST
Investigating - Please Note: Capitec is currently experiencing intermittent Cloudflare problems. Some transactions through Capitec may be affected.
Aug 2, 14:39 SAST
Aug 7, 2022
Resolved - This incident has been resolved.
Aug 7, 08:42 SAST
Update - We are continuing to investigate this issue.
Aug 7, 08:42 SAST
Investigating - We are currently investigating this issue.
Aug 6, 22:02 SAST
Aug 6, 2022
Resolved - This incident has been resolved.
Aug 6, 11:50 SAST
Update - We are continuing to investigate this issue.
Aug 5, 13:01 SAST
Investigating - We are currently investigating this issue.
Aug 4, 06:48 SAST
Aug 5, 2022
Resolved - This incident has been resolved.
Aug 5, 10:41 SAST
Investigating - Please Note: Investec bank is currently disabled on our EFTsecure service due to Technical issues on their banking Portal.
Aug 4, 10:05 SAST
Aug 4, 2022
Completed - The scheduled maintenance has been completed.
Aug 4, 20:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 14:01 SAST
Scheduled - We at Peach Payments have a number of requests to improve our processing and added security features to ensure PCI compliance.

Our security team will be migrating all traffic over to our new enhanced endpoint permanently.
The schedule for the legacy oppwa.com URL is as follows:

June 30, 2022: Temporary 10-minute cutover to the enhanced endpoint
July 14, 2022: Temporary 30-minute cutover to the enhanced endpoint
July 28, 2022: Permanent cutover to the enhanced endpoint
If your organization also uses the legacy ctpe.io (XML) URL, please note that the schedule for this URL is as follows:

July 7, 2022: Temporary 10-minute cutover to the enhanced endpoint
July 21, 2022: Temporary 30-minute cutover to the enhanced endpoint
August 4, 2022: Permanent cutover to the enhanced endpoint

To review the changes needed, enhancements and requirements, please see the below link:
If you have already moved over to the updated new Endpoint or if you are using a Peach plugin, please ignore this notification. If not and if you have a custom integration with us, please ensure you implement the below changes or you will not be able to process transactions from 28 June 2022.
https://peachpayments.freshdesk.com/support/solutions/articles/47001213445-important-action-required-change-of-api-endpoint-url-for-improved-security

Jul 22, 15:18 SAST
Aug 3, 2022

No incidents reported.

Aug 2, 2022
Resolved - This incident has been resolved.
Aug 2, 08:58 SAST
Investigating - We are currently investigating this issue.
Aug 1, 22:55 SAST
Aug 1, 2022
Jul 31, 2022

No incidents reported.

Jul 30, 2022
Resolved - This incident has been resolved.
Jul 30, 15:18 SAST
Investigating - Nedbank confirmed of an issue with authentication on Nedbank-issued cards. Since 9 am.
A Nedbank team have logged a severity 1 incident process and is underway.
Nedbank are working on resolving this.

Jul 29, 11:20 SAST
Resolved - This incident has been resolved.
Jul 30, 15:18 SAST
Investigating - We are currently investigating this issue.
Jul 30, 11:21 SAST
Resolved - This incident has been resolved.
Jul 30, 11:20 SAST
Monitoring - Masterpass has resolved the issue and notified Peach Payments:
Please note that the Masterpass service recovered at 16:16, and the platform has been stable since then. We will continue to monitor.

An update will follow on the root cause.

Jul 29, 17:49 SAST
Update - Masterpass team have provided a update to Peach:
Update

Kindly note that the Masterpass service is still currently unavailable. Our teams are working with our hosting provider to the service operational again.

We do apologize for the inconvenience caused.

Jul 29, 15:22 SAST
Update - Kindly note that Masterpass is still currently unavailable. We are waiting on our hosting provider to Resolver the issue.

We do apologize for the inconvenience caused.

A further update will follow.

Jul 29, 14:46 SAST
Investigating - Masterpass team have notified Peach Payments:
Kindly note that we are currently having connectivity issues with our Hosting provider. Our support teams are working to resolve the issue as soon as possible.

Feedback will follow.

Jul 29, 13:58 SAST