Nedbank Direct EFT - IOS degraded performance
Investigating - We are seeing iOS/Safari issues where Nedbank Direct EFT is not loading in i-frames - we are working with our Nedbank partners to remedy this problem as soon as possible
Mar 14, 2024 - 10:47 SAST
Enable Capitec Pay to continue processing Capitec Transactions
Identified - Dear Merchant,

Capitec recently launched Capitec Pay, enabling customers to checkout quickly and securely through the Capitec app. This replaces the Capitec Bank option on our EFT solutions.

To continue processing Capitec payments, please reach out to us via support@peachpayments.com or your Peach Payments account manager to have this exciting new payment method enabled on your account.
Apr 01, 2023 - 00:00 SAST

About This Site

Welcome to Peach Payment's real-time and historical data on system performance, which includes payment processing performance.
Kindly note that we will only send notifications for incidents that have been verified (internally or with a partner or third party) therefore time needs to allow for this verification to occur, which may result in a delay in updating.

Uptime over the past 90 days. View historical uptime.
Peach card processing platform Operational
90 days ago
99.71 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Plugins and Platforms Operational
90 days ago
100.0 % uptime
Today
Magento Operational
90 days ago
100.0 % uptime
Today
WooCommerce Operational
90 days ago
100.0 % uptime
Today
PaySafe Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Payment API Operational
90 days ago
100.0 % uptime
Today
Wix Operational
90 days ago
100.0 % uptime
Today
Payment Links Operational
90 days ago
100.0 % uptime
Today
PaySafe Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Console ? Operational
90 days ago
100.0 % uptime
Today
Card portal (BIP) ? Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Freshdesk Peach Payments Support email Operational
90 days ago
100.0 % uptime
Today
Dashboard - Peach Payments Operational
90 days ago
100.0 % uptime
Today
Third-party Platforms ? Degraded Performance
90 days ago
99.98 % uptime
Today
1Voucher Operational
A+ Operational
Absa card acquiring ? Operational
ApplePay Operational
Capitec Pay Operational
90 days ago
99.81 % uptime
Today
EFT Secure Operational
Equity Bank Kenya Operational
90 days ago
100.0 % uptime
Today
Debit Orders Operational
90 days ago
100.0 % uptime
Today
FNB card acquiring Operational
I&M Bank Acquiring - Kenya Operational
90 days ago
100.0 % uptime
Today
Instant EFT by Peach Payments Operational
90 days ago
100.0 % uptime
Today
Issuing systems for Card processing ? Operational
Peach card acquiring Operational
Nedbank card acquiring Operational
Scan to Pay (Masterpass) Operational
MCB Bank Mauritius Operational
90 days ago
100.0 % uptime
Today
Mobicred Operational
MPESA Operational
Payflex Operational
90 days ago
100.0 % uptime
Today
PayPal Operational
90 days ago
100.0 % uptime
Today
Payouts Operational
90 days ago
100.0 % uptime
Today
Planet Payments Multi Currency Payments Operational
90 days ago
100.0 % uptime
Today
Tyme bank card Operational
90 days ago
100.0 % uptime
Today
FinChoice Operational
90 days ago
100.0 % uptime
Today
Nedbank Direct EFT Degraded Performance
90 days ago
100.0 % uptime
Today
Peach Payments Plugin or API Update Notifications ? Operational
90 days ago
100.0 % uptime
Today
Peach WooCommerce Plugin Update ? Operational
Peach Magento Plugin Update ? Operational
Peach Copy and Pay API ? Operational
Peach Server to Server API ? Operational
Peach Mobile SDK Updates and Changes ? Operational
Peach NopCommerce Plugin Updates ? Operational
Peach OpenCart Plugin Updates ? Operational
Peach Shopify Plugin Updates ? Operational
Peach Custom Host Checkout Redirect API Updates ? Operational
Peach Wix Plugin Updates ? Operational
PaySafe Update ? Operational
Payments API Custom Integration Update Operational
90 days ago
100.0 % uptime
Today
MSDK Updates Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 25, 2024

No incidents reported today.

Apr 24, 2024
Mpesa downtime
Resolved - This incident has been resolved.
Apr 24, 10:06 SAST
Investigating - Please note we are currently seeing unexpected downtime with Mpesa transactions.

Some customers are encountering a "Service is temporarily unavailable. Please try again later" error message.

The team are investigating and we will provide updates as they become available.

Please reach out to support@peachpayments.com with any questions or concerns.
Apr 18, 09:17 SAST
Intermittent downtime - Checkout, Payment Links and Dashboard
Resolved - This incident has been resolved.
Apr 24, 08:27 SAST
Monitoring - On 23 April 2024, a deployment issue resulted in downtime for certain products and components between 15:58 and 16:00 SAST:

- Checkout: A small number of customers were unable to pay via Checkout but could retry after two minutes. Transactions that were already in progress were unaffected.
- Payment Links: Merchants were unable to create payment links.
- Dashboard was unavailable.

We sincerely apologise for any inconvenience caused.

Please contact support@peachpayments.com or your account manager if you have any questions.
Apr 24, 08:26 SAST
1Voucher: Planned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 05:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 01:00 SAST
Scheduled - Please note, the 1Voucher team will be performing planned maintenance.

During this time, there might be intermittent downtime.

Please reach out to support@peachpayments.com with any questions or concerns.
Apr 23, 09:31 SAST
Apr 23, 2024

No incidents reported.

Apr 22, 2024
M-PESA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 22, 01:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 01:00 SAST
Scheduled - Pleease note M-PESA will be undergoing planned maintenance on Monday 22nd April 2024 starting from 0100 hrs. to 0130 hrs.

During the maintenance, M-PESA API services will be unavailable. These include.
· B2C
· C2B validations
· Confirmation messages
· Transactions status Query, Transaction Query
· B2B
· Airtime and bundle purchase via MPESA
· Register URL
· Transaction Status Query
· MMI
· IMT

Customers will receive the following response when they attempt to transact:
"Dear Customer, M-PESA is currently undergoing planned maintenance and is unable to process your request. Please try again later.’’

Please reach out to support@peachpayments.com with any questions or concerns.
Apr 12, 09:06 SAST
Apr 21, 2024
Capitec App Planned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 21, 02:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 01:00 SAST
Scheduled - Please note Capitec will be performing maintenance on their app which may result in downtime.

Users will be unable to login to their app to approve capitec pay transactions.

Please reach out to support@peachpayments.com with any questions or concerns.
Apr 19, 14:28 SAST
Apr 20, 2024

No incidents reported.

Apr 19, 2024
Ecwid: Errors on Checkout initiation
Resolved - Please note the issue has been identified and resolved.

Please reach out to support@peachpayments.com with any questions or concerns.
Apr 19, 14:26 SAST
Investigating - Please note, currently our checkout initiation on Ecwid is erroring.

Our team is investigating and we will provide updates as they become available.

Please reach out to support@peachpayments.com with any questions or concerns.
Apr 19, 10:13 SAST
Capitec Pay: Planned Deployment
Completed - The scheduled maintenance has been completed.
Apr 19, 02:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 01:00 SAST
Scheduled - Please note, Capitec Pay will be doing a planned deploy on 19 April 2024 from 1:00am - 2:00am.

This might result in some intermittent downtime during that period.

Please reach out to support@peachpayments.com with any questions or concerns.
Apr 16, 17:34 SAST
M-PESA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 19, 01:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 01:00 SAST
Scheduled - Pleease note M-PESA will be undergoing planned maintenance on Friday 19th April 2024 starting from 0100 hrs. to 0130 hrs.

During the maintenance, M-PESA API services will be unavailable. These include.
· B2C
· C2B validations
· Confirmation messages
· Transactions status Query, Transaction Query
· B2B
· Airtime and bundle purchase via MPESA
· Register URL
· Transaction Status Query
· MMI
· IMT

Customers will receive the following response when they attempt to transact:
"Dear Customer, M-PESA is currently undergoing planned maintenance and is unable to process your request. Please try again later.’’

Please reach out to support@peachpayments.com with any questions or concerns.
Apr 12, 09:05 SAST
Apr 18, 2024
Payment Links Bulk Uploads not working
Resolved - Please note the issue has been identified and a fix has been implemented.

This functionality is now restored.

Please reach out to support@peachpayments.com with any questions or concerns.
Apr 18, 10:23 SAST
Investigating - Please note, that there is currently an issue where Bulk Uploads for Payment Links are not working.

Our team are investigating and we will provide updates as they become available.

Please reach out to support@peachpayments.com with any questions or concerns.
Apr 18, 09:20 SAST
Apr 17, 2024
Payment Links planned maintenance
Completed - The scheduled maintenance has been completed.
Apr 17, 07:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 06:00 SAST
Scheduled - Payment Links planned maintenance: Wednesday, April 17, 6AM - 7AM

We will be performing planned maintenance on Payments Links on Wednesday 17th April from 6AM to 7AM. We have various safeguards in place but the system might be down intermittently for the duration of the maintenance.

Please reach out to support@peachpayments.com with any questions and concerns
Apr 15, 15:29 SAST
1Voucher: Planned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 17, 02:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 01:00 SAST
Scheduled - Please note that 1Voucher will be performing planned maintenance that may affect their systems. There will be scheduled downtime on 17 April 2024 01:00am - 01:30am.

During this time, you may experience intermittent downtime.

Please reach out to support@peachpayments.com with any questions or concerns.
Apr 16, 09:05 SAST
Apr 16, 2024
Issue with Capitec payments
Resolved - This has been resolved by the team at Capitec.

please reach out to support@peachpayments.com with any questions or concerns
Apr 16, 11:48 SAST
Investigating - Please note Capitec is currently experiencing issues with electronic payments.

Impacted systems - Electronic Payments, including Capitec Pay
Total or Intermittent - Total
Impact on the client - Electronic payments are failing, clients will get an error when logging into the app.

The Capitec team is investigating, we will provide an update as soon as there is more information

Please reach out to support@peachpayments.com with any questions or concerns.
Apr 16, 11:31 SAST
Apr 15, 2024
Nedbank Production deployment
Completed - The scheduled maintenance has been completed.
Apr 15, 07:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 00:00 SAST
Scheduled - Please note, Nedbank will be doing production deployments from Sunday, April 14th to Monday, April 15th 7am.

Acquiring services may be affected during this period.

Please reach out to support@peachpayments.com with any questions or concerns.
Apr 12, 16:12 SAST
Checkout Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 15, 07:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 06:00 SAST
Update - REMDINDER:

Checkout planned maintenance: Monday, April 15, 6AM - 7AM

We will be performing planned maintenance on Checkout on Monday 15th April from 6AM to 7AM. We have various safeguards in place but the system might be down intermittently for the duration of the maintenance.

Please reach out to support@peachpayments.com with any questions or concerns.
Apr 12, 09:01 SAST
Scheduled - Checkout planned maintenance: Monday, April 15, 6AM - 7AM

We will be performing planned maintenance on Checkout on Monday 15th April from 6AM to 7AM. We have various safeguards in place but the system might be down intermittently for the duration of the maintenance.

Please reach out to support@peachpayments.com with any questions or concerns.
Apr 10, 12:43 SAST
Apr 14, 2024
Apr 13, 2024

No incidents reported.

Apr 12, 2024
ABSA Bank disabled on EFT Secure
Resolved - This incident has been resolved.
Apr 12, 09:55 SAST
Investigating - ABSA bank is currently under maintenance and are disabled on EFT Secure.

Please reach out to support@peachpayments.com with any questions or concerns.
Mar 27, 08:32 SAST
Standard Bank disabled on EFT Secure
Resolved - This incident has been resolved.
Apr 12, 09:54 SAST
Investigating - Please note Standard bank is currently under maintenance and has been disabled on the EFT Secure portal.

Please reach out to support@peachpayments.com with any questions or concerns.
Apr 5, 08:38 SAST
Scan to Pay: intermittent downtime
Resolved - This incident has been resolved.
Apr 12, 09:52 SAST
Investigating - Please note that the Scan to Pay payment method is currently experiencing connectivity issues, the team is currently busy working to resolve this issue.

Customer impact: Customers may not be able to transact on the Scan to pay Platform at this time.

Please reach out to support@peachpayments.com with any questions or concerns.
Apr 11, 11:56 SAST
Apr 11, 2024
Payment Links Sandbox: emails not working
Resolved - This incident has been resolved.
Apr 11, 11:09 SAST
Investigating - Sending Payments Links in sandbox via email is currently not working.

Our team are looking into this and we will update with any findings.

Please reach out to support@peachpayments.com with any questions or concerns.
Apr 11, 10:54 SAST
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