Our team has identified and resolved the issue. Transactions are now processing normally for all affected merchants.
We apologise for any inconvenience this caused and thank you for your patience while we worked to restore service.
Posted Aug 14, 2025 - 10:45 SAST
Investigating
We are aware of transaction failures affecting WooCommerce merchants using Merchant Transaction IDs with fewer than 8 characters. These transactions are returning "Invalid Payment Request using merchantTransactionId" errors.
Our team is actively investigating the issue and will share updates here as soon as a fix is in place. We apologise for any inconvenience this may cause and appreciate your patience.
If you have any questions or concerns, please reach out to support@peachpayments.com or contact your account manager.
Posted Aug 13, 2025 - 15:36 SAST
This incident affected: Plugins and Platforms (WooCommerce).