Masterpass is not currently responding to transactions

Incident Report for Peach Payments

Resolved

This incident has been resolved.
Posted Jul 30, 2022 - 11:20 SAST

Monitoring

Masterpass has resolved the issue and notified Peach Payments:
Please note that the Masterpass service recovered at 16:16, and the platform has been stable since then. We will continue to monitor.

An update will follow on the root cause.
Posted Jul 29, 2022 - 17:49 SAST

Update

Masterpass team have provided a update to Peach:
Update

Kindly note that the Masterpass service is still currently unavailable. Our teams are working with our hosting provider to the service operational again.

We do apologize for the inconvenience caused.
Posted Jul 29, 2022 - 15:22 SAST

Update

Kindly note that Masterpass is still currently unavailable. We are waiting on our hosting provider to Resolver the issue.

We do apologize for the inconvenience caused.

A further update will follow.
Posted Jul 29, 2022 - 14:46 SAST

Investigating

Masterpass team have notified Peach Payments:
Kindly note that we are currently having connectivity issues with our Hosting provider. Our support teams are working to resolve the issue as soon as possible.

Feedback will follow.
Posted Jul 29, 2022 - 13:58 SAST
This incident affected: Third-party Platforms (Scan to Pay (Masterpass)).