Recovered - CNP no transactions flowing INC5561065
Start Time: 10:01 *End Time:*10:33
Overview Bankserv has confirmed that they encountered a Telkom Link failure in the Primary Data Centre. All CNP transactions for Acquiring / Issuing moved to their link in the Secondary Data Centre.
Recovery Actions ▪️Bankserv observed a failure on the primary link based in Randburg and have switched to the Link in Selby. ▪️Noted that ABSA and other banks are impacted on Bankserv ACS and MPI. ▪️Recovery has been noted on multiple banks and Merchants: Acquirer : 78% Issuer : 90% ▪️Delivery teams to setup and revert with findings and SIP Session to unpack RC, and enhancements for seamless failovers. ▪️CNP Services have have resumed transactional flow as per norm. *No Further Updates to Follow*
Posted Feb 16, 2023 - 11:25 SAST
Update
We are continuing to monitor for any further issues.
Posted Feb 16, 2023 - 11:08 SAST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 16, 2023 - 11:08 SAST
Update
Update - CNP no transactions flowing INC5561065
Start Time: 10:01
Overview Bankserv has confirmed that they encountered a major failure in the Primary Data Centre. All CNP transactions for Acquiring is currently being moved to their link in the Secondary Data Centre.
Current Actions ▪️Application and Support teams have joined the MIM Bridge to Investigate ▪️Bankserv observed a failure on the primary link based in Randburg and have switched to the Link in Selby. ▪️Noted that ABSA and other banks are impacted on Bankserv ACS and MPI. ▪️Partial recovery has been noted and investigations are ongoing.
Further Updates to Follow
Posted Feb 16, 2023 - 10:53 SAST
Investigating
BANKSERV AFRICA CNP - we have raised a case with Bankserv regarding the downtime. Our team is working with the various parties.
Posted Feb 16, 2023 - 10:31 SAST
This incident affected: Third-party Platforms (Absa card acquiring, FNB card acquiring, Issuing systems for Card processing, Peach card acquiring).