Sandbox - card transaction failure

Incident Report for Peach Payments

Resolved

This incident has been resolved.
Posted Feb 27, 2026 - 12:14 SAST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 26, 2026 - 13:10 SAST

Update

The development is working on a fix. Currently the issue is intermittent with downtime still being noted.

Further updates will be shared on this page as soon as more information becomes available. We understand the impact this has on your testing and appreciate your continued patience.

For urgent queries, please contact support@peachpayments.com or your Account Manager.
Posted Feb 26, 2026 - 07:47 SAST

Identified

We are continuing to investigate the "Communication Error to Scheme Directory Server" affecting card transactions on Checkout in the Sandbox environment. Currently the issue is intermittent with downtime still being noted.

Further updates will be shared on this page as soon as more information becomes available. We understand the impact this has on your testing and appreciate your continued patience.

For urgent queries, please contact support@peachpayments.com or your Account Manager.
Posted Feb 25, 2026 - 15:38 SAST

Investigating

We are currently investigating an issue affecting card transactions on Checkout in the Sandbox environment, where transactions may fail with a “Communication Error to Scheme Directory Server ” response.

Our teams are actively working to identify the root cause and resolve the issue. Further updates will be shared on this page as soon as more information becomes available.

If you have any questions or require assistance, please contact support@peachpayments.comor reach out to your Account Manager.
Posted Feb 25, 2026 - 10:02 SAST
This incident affected: Checkout.