Absa Planned Maintenance
Scheduled Maintenance Report for Peach Payments
Completed
The scheduled maintenance has been completed.
Posted Sep 25, 2022 - 05:00 SAST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 24, 2022 - 22:00 SAST
Scheduled
Tandem/Base24 Disaster Recovery (DR) Test

Dear Colleagues,

Description:
Tandem/Base24 Disaster Recovery test scheduled for – 24th September 2022 @ 22:00 to 25th September 2022 @05:00am

Applications in scope:

Tandem / Base24

Change Window:
Start: 24th September 2022 @ 22h00 (Preparation)
25th September 2022 @ 00:30 (Invoke DR)
End: 25th September 2022 @ 05h00

Downtime:
25th September 2022 @ 00:30 - Approx. 20mins Failover to DR
25th September 2022 @ 03:00 - Approx 20mins Failback to Prod

Testing Window:
Post-implementation has been arranged with various users for the various services impacted. Key resources will on-site to address any issues during the implementation.

The list of impacted consumer and provider applications are:

All Acquiring and Issuing transactions via these channels:
All ATM services
All POS transactions
Telephone Banking - Mobile Top-ups and RTC
Digital channels Prepaid purchases and Limit updates
3rd Party Link Merchants
Real Time Clearing transactions
LVP
Cash Send, Redemption
3D secure - Ecommerce Transactions
Hot card updates (XCOM)

3rd PARTY LINK PROVIDERS MERCHANT SERVICES HELPDESK:
The downtime period specified is a guide for any unexpected service disruption.
Incident Management remains available during this period, with the Command Centre as your first point of contact.

Justification:
The Change is required to conform to regulatory requirements around Business Recovery Planning and to achieve the PASA compliance targets set for 2022.
Contacts:
Command Centre
Operations Call Centre
0861 832677 (Option 4)
networkops@absa.co.za
Posted Sep 16, 2022 - 16:38 SAST
This scheduled maintenance affected: Third-party Platforms (Absa card acquiring, Peach card acquiring, Issuing systems for Card processing).