BankservAfrica will upgrade the Managed Network Service (MNS) firmware and software of the MSE devices and core switches in Randburg, Selby and Teraco Isando. These changes are pertinent from a governance and audit perspective to bring all these devices to the latest recommended firmware version to ensure overall stability on the MNS.
All network changes have been planned with minimal impact; however, there might be intermittent network disruption during these change windows for all inbound connections to Selby and Randburg and Teraco sites respectively when the switches reboot during the individual changes.
Implementation will be conducted at the below times. Note that although five hours has been allocated to the implementations per change, the actual implementations will likely take only a fraction of the time allocated. The remainder of the time will be utilised for monitoring network stability and performance post implementation.
Part 3 - Teraco Isando MSEs and core switches upgrade change
All Xconnects and AWS hosted services will be unreachable for 30 minutes. AWS services will have no mitigation as they are currently solely hosted in Teraco Isando. Customers with alternative connectivity will failover to their DR connectivity. Customers without alternative connectivity will be down for the duration of the core switch upgrade. Anticipated downtime will impact the following services:
o API connections for AVS-R and RTC, AC o Delivery (SBSA) o All connections from on-prem to AWS [ AC Realtime (on prem) to AC Batch (AWS) && AVS-R (on prem) to AVS Batch (AWS)] o Payshap
If you have any questions or concerns, please contact support@peachpayments.com or your account manager.
Posted Sep 03, 2024 - 06:36 SAST
This scheduled maintenance affects: Peach card processing platform and Third-party Platforms (Absa card acquiring, FNB card acquiring, Peach card acquiring, Standard Bank card acquiring).